Job Summary: As a Telesales Representative, you will be responsible for generating sales
through outbound calls to potential customers. Your main objective will be to promote and
sell products or services over the phone, while providing exceptional customer service. You
will need to build rapport with customers, understand their needs, and offer suitable
solutions. Your success will be measured by meeting or exceeding sales targets and
maintaining customer satisfaction.
Key Responsibilities:
1. Make outbound calls to prospective customers to promote and sell products or
services.
2. Identify and understand customer needs through effective questioning and active
listening.
3. Present and explain product features, benefits, and pricing to potential customers.
4. Offer suitable solutions and address customer concerns or objections to secure sales.
5. Maintain a high level of product knowledge to provide accurate information to
customers.
6. Follow established sales scripts and guidelines while adapting to customer
interactions.
7. Achieve or exceed assigned sales targets and quotas on a regular basis.
8. Build and maintain strong customer relationships to enhance customer loyalty and
retention.
9. Provide exceptional customer service by ensuring prompt and appropriate responses
to inquiries or issues.
10. Document and update customer records, including call details and sales activities, in
the CRM system.
11. Collaborate with the sales team and other departments to resolve customer
inquiries or escalations.
12. Stay informed about industry trends, competitor activities, and product
enhancements.
13. Continuously improve sales and product knowledge through ongoing training and
professional development.
14. Adhere to company policies, procedures, and ethical standards in all sales activities.