Hiring Fresher / Telecalling Executive / B.A

Sigmait Software Designers Pvt Ltd

Job Title: Grievance Feedback Telecaller

Department: Customer Service

Location: Gomtinagar,lucknow

Employment Type: Full-Time

Reporting To: Grievance Officer

Job Summary:

We are looking for a proactive and empathetic Grievance Feedback Telecaller who will handle incoming and outgoing calls related to employee/customer grievances. This role demands strong communication skills, patience, and the ability to handle sensitive information with discretion. The goal is to gather feedback, ensure resolution follow-up, and escalate unresolved or high-risk issues.

Key Responsibilities:

Make follow-up calls to employees/customers who have raised grievances to gather feedback post-resolution.

Document detailed feedback and categorize it as positive, neutral, or unresolved.

Handle emotional or dissatisfied individuals with empathy, tact, and professionalism.

Identify patterns in complaints and escalate recurring issues to the concerned department.

Maintain accurate logs of all calls, outcomes, and feedback notes.

Collaborate with HR/Customer Support/Operations teams to close the loop on grievances.

Ensure strict adherence to data privacy and confidentiality standards.

Suggest improvements in the grievance handling process based on caller feedback.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.A, B.Com, B.Sc

• Role

  Telecaller Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2/517 Vatika-2, 3rd Floor, Vijay Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010