Achieve growth and hit sales targets by successfully managing the sales and its functional teams.
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
Recruiting, training, objectives setting, and performance monitoring of sales representatives and subordinates.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team month on month
Identify emerging markets and market shifts while being fully aware of new products and competition status
Meeting team leads and mentors to discuss strategies.
Implementing sales strategies
Handling escalated customer complaints.
Maintain sales and support team’s Report
Maximize team performance through training, motivation, and incentive programs
To ensure team members achieve agreed standards in relation to their job assignments.
To monitor and document work schedule of staff and absences.
One on One feedbacks should be practiced every 15 days to Team Leads
Collaborate with internal teams.
Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
Maintaining internal and external company secrets
Company Data Protection
Maintain integrity