Tele Sales Executive

Matrimony

Role Overview 

 The Tele sales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

Key Responsibilities  -  

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and share it with the internal team.

Strictly adhere to the process requirements 

Skill and Competency

Functional

Business Knowledge Process Knowledge

Product Knowledge

Customer Orientation

Language skills –  English / Malayalam

Telemarketing / Selling Skills

Basic computer skills – MS Excel, Word

Behavioral

Values – Integrity / Honesty / Respect

Communication – Oral & Written skills / Listening

Executive Presence

Business / Telephone Etiquette

Influencing Skills

Empathy

Self-driven / Initiative 

Ability to manage stress

Willingness to learn 

Education and Experience 

Graduate in any stream 

0-12 months experience in tele sales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Tele Sales Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office