Roles And Responsibilities :-
· Making a high number of calls and sending high volumes of emails
· Converting calls into order conformation and follow up with the plant for Quotation and Dispatch.
· Monitor and maintain the customer data in the required formats.
· Coordinating with the Production Department for timely quotation.
· Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
· MIS report to be maintained and sent to management daily before EOD.
· Follow up for payment from customers on time to ensure efficient functioning
· Coordinate with direct marketing and sales team by managing schedules, filing important documents, communicating relevant information to Sr. Sales Coordinator.
· Inform clients of unforeseen delays or problems
· Monitor the team’s progress, identify shortcomings and propose improvements.
· Ensure adherence to laws and policies
· Ensure the adequacy of sales related equipment or material Store and sort financial and non financial data in electronic form and present reports
· Handle the processing of all orders with accuracy and timelines.
· Coordination with different departments in the organization
· Maintaining customer satisfaction and feedback forms.
Any other responsibility as assigned by the management.
Skills :-
· Excellent and persuasive communication skills.
· Passionate, hard worker and well-organized professional with power to prioritize and multitask.
· Should exert sound judgment, discretion and preserve confidentiality.
· Ability to meet deadlines.
Good liaison with all other department members