A telesales representative, also known as a telemarketer or call center representative, generates sales or donations by phone. Their responsibilities include:
Contacting customers: Reaching out to potential and existing customers to inform them about products or services
Answering questions: Answering questions about products or the company
Understanding customer needs: Asking questions to understand customer requirements and close sales
Upselling: Upselling products if possible
Maintaining customer database: Keeping an updated customer database, including names, phone numbers, and addresses
Directing calls: Directing calls to other departments as needed
Handling grievances: Handling grievances to preserve the company's reputation
Keeping records: Keeping records of calls and sales and noting useful information
Following up: Following up on calls as needed
Market research: Carrying out market research on how to address customers
Preparing sales reports: Preparing sales reports and comparisons of competitors' offer conditions
Experience
0 - 1 Years
No. of Openings
5
Education
B.A, B.C.A, B.Com, B.Pharma, B.Tech, Diploma, Higher Secondary, LLB, MBBS, Secondary School
Role
Tele Sales Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office