Key Responsibilities:
On-call support (Be available if needed or scheduled)
• Pitch AT&T subscriptions to customers in the USA
Close deals and process orders accurately and efficiently • Provide exceptional
customer service and support to customers
- Assist customers with basic inquiring such as billing and other small tasks.
- Help present new products for customers to promote new sales.
- Achieve sales quotas for new services and products.
- AT&T sales rep should be able to quickly assess the customers’ need and help
them with their requests.
- Contact potential or existing customers to inform them about a product or
service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information