We are looking for a motivated and experienced Customer Support Executive to join our
dynamic team. The successful candidate will handle customer inquiries and complaints,
provide information about automotive products and services, and resolve customer issues
efficiently. The role requires excellent communication skills, a strong understanding of the
automotive industry, and the ability to deliver high-quality customer service.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls, emails, and chat
inquiries from customers regarding automotive products and services.
Issue Resolution: Address and resolve customer complaints and issues promptly and
efficiently.
Product Knowledge: Maintain a comprehensive understanding of the companys
automotive products and services to provide accurate information to customers.
Documentation: Accurately document customer interactions and maintain detailed
records in the customer management system.
Problem-Solving: Identify, analyze, and resolve customer issues using critical
thinking and problem-solving skills.
Follow-Up: Conduct follow-up communications with customers to ensure their issues
are resolved satisfactorily.
Process Improvement: Provide feedback to management on recurring customer
issues and suggest process improvements.
Compliance: Adhere to company policies, procedures, and regulatory requirements.
- Experience1 - 2 Years
- No. of Openings15
- EducationB.A, B.C.A, B.Com, B.Sc
- RoleTele Sales Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office