Tele Sales/Pre Sales Consultant.
The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their
healthcare needs, and scheduling appointments at our clinic. This position requires excellent
communication skills, a patient-centered approach, and the ability to drive appointment bookings
effectively.
Key Responsibilities:
- Patient Consultation: Engage in consultative conversations to understand patients'
healthcare requirements, concerns, and preferences.
- Appointment Scheduling: Schedule appointments for potential patients, ensuring an
efficient use of clinic resources and provider availability.
- Clinic Services: Provide information about the clinic's services, healthcare providers, and
procedures to address patient inquiries.
- Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled
appointments and address any questions or concerns.
- Appointment Reminders: Send appointment reminders to confirmed patients to reduce
no-show rates.
- Database Management: Maintain accurate and up-to-date records of potential patients,
appointments, and interactions in the clinic's CRM system.
- Performance Targets: Achieve and exceed performance targets related to appointment
booking and patient engagement.
- Patient Feedback: Gather feedback and suggestions from potential patients to improve
appointment booking processes and services.
- Training and Development: Participate in ongoing training and development to stay updated
on clinic services and communication techniques.