Customer Outreach:
Make outbound calls to potential customers or clients, or handle inbound calls to answer questions about products/services.
Sales & Lead Generation:
Identify new sales opportunities and promote company products or services through effective telephonic communication.
Product Knowledge:
Maintain an in-depth knowledge of company products/services to provide accurate information to customers.
Customer Support:
Address customer inquiries, complaints, or issues, and provide timely resolutions in a polite and professional manner.
Data Entry & Record Keeping:
Accurately update customer records, interactions, and feedback into the CRM system or database.
Appointment Scheduling/Follow-ups:
Schedule appointments or call-backs for the sales team or other departments.
Achieving Targets:
Meet or exceed daily, weekly, and monthly performance targets (., number of calls made, sales generated, customer satisfaction scores).
Provide Feedback:
Share customer feedback with management to improve products, services, or processes.
Compliance:
Follow the company's policies and legal regulations when communicating with customers.