Cold call people using a given phone directory to sell products or solicit
donations
Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices etc.
and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or
services meet their needs
Record the customer’s personal information accurately in a computer
system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Proven experience as telemarketer or similar sales/customer service
role
Proven track record of successfully meeting sales quotas preferably
over the phone
Working knowledge of relevant computer programs (. CRM
software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
High school diploma; BSc/Ba/Bcom is a plus