Tele Counselor (Fresher) (Female Candidates Preferred)

Dreamdesk

The Tele Counsellor provides professional guidance, emotional support, and advice to individuals via phone or online communication channels. This role requires excellent communication skills, empathy, and the ability to handle sensitive situations with discretion. Tele Counsellors may work in various fields, including education, healthcare, mental health, or customer service.

Key Responsibilities:

Counselling and Guidance:

Provide one-on-one counselling sessions over the phone or online platforms.

Address client concerns, queries, or challenges with empathy and professionalism.

Offer practical solutions and emotional support tailored to the clients needs.

Client Assessment:

Identify client issues and assess their specific needs during conversations.

Maintain a structured and solution-oriented approach to counselling.

Documentation and Follow-up:

Record client interactions and maintain confidential client files.

Follow up with clients as necessary to monitor progress or provide additional support.

Referrals and Resources:

Refer clients to specialized professionals or external resources when needed.

Share information on relevant programs, tools, or support services.

Team Collaboration:

Work closely with team members to ensure quality service delivery.

Participate in training sessions, workshops, and team meetings to stay updated on best practices.

Compliance and Ethics:

Adhere to organizational policies, confidentiality standards, and ethical guidelines.

Handle sensitive information with the utmost care and professionalism.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Vocational Course, Diploma, B.A, B.C.A, B.B.A, B.Com

• Role

  Tele Counselor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Siliguri, Isckon Mandir Rd.