Tele Counselor -Marathi

ABS International

ob Description: Telecaller/Tele-Representative (Marathi)

Location: Thane, Maharashtra

Experience: 6 months to 1 year in Telecalling/Telesales/Customer Support

Industry: Matrimonial Services

Key Responsibilities:

Customer Interaction:

Make outbound calls to prospective and existing customers to provide information about the services.

Handle inbound queries effectively and provide solutions to customer concerns.

Lead Generation and Conversion:

Identify potential clients and explain the benefits of the company's matrimonial services.

Convert leads into registered customers by persuading them to join premium membership plans.

Customer Support:

Assist registered users in creating, updating, and managing their profiles.

Address and resolve any service-related issues promptly.

Documentation and Reporting:

Maintain accurate records of customer interactions and sales outcomes in the system.

Prepare and share daily/weekly/monthly reports on customer feedback and performance metrics.

Team Collaboration:

Work closely with the marketing and operations team to ensure seamless service delivery.

Share customer insights and suggestions for service improvements.

Key Skills and Requirements:

Proficiency in Marathi (spoken and written).

Good communication and interpersonal skills.

Basic computer knowledge and familiarity with CRM tools.

Target-oriented approach and persuasive skills.

Ability to handle customer queries calmly and professionally.

Qualifications:

Minimum HSC (12th Pass); a degree in any field is preferred.

Prior experience in telecalling, telesales, or customer support is required.

Experience in the matrimony sector is a plus.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  B.Sc, Diploma, Higher Secondary, Any Bachelor Degree, Vocational Course

• Role

  Tele Counselor

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Thane, Wagle Estate