Tele Calling Executive (2-3 Years) (Female Candidates Required)

Magicreview

Job Overview:

We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. The ideal candidates will handle inbound and outbound calls, effectively manage customer inquiries, provide excellent service, and meet or exceed client expectations. You will be representing multiple clients, so adaptability and professionalism are key.

Responsibilities:

- Handle inbound and outbound calls professionally for multiple clients across different industries.

- Understand client products, services, and processes to provide accurate and relevant information to customers.

- Respond to customer inquiries, resolve issues, and provide solutions in a timely manner.

- Follow scripts and guidelines provided by clients to ensure consistency and quality in communication.

- Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and sales (where applicable).

- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

- Collaborate with team members and supervisors to continuously improve service delivery and meet performance goals.

Languages:

- English

- Malayalam

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Professional Degree, B.B.A, B.Sc, B.E, B.Tech

• Role

  Tele Calling Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Other

• Work Location Type

  Work from Home