Answering phones and explaining the product and services offered by the company.
Contacting existing customers as well as prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications
Contacting current and potential clients to inform them regarding the product and service. Answering all queries and questions regarding the company and product. Understanding customers' requirements by asking questions and closing the deal. Keeping the customer database maintained and updated.
Technical expertise. Domain expertise is vital that offers many useful aspects. ...
Patience. ...
Empathy. ...
Problem-solving and flexibility. ...
Active listening. ...
Clarity in Communicating. ...
Organization (Organizing data/info) ...
Outgoing personality Explore the complete telecaller job description, responsibilities, and essential skills required to succeed in this fast-paced and customer-centric role.
4) Timely Communication. ...
5) Market Research. ...
1) Efficient Lead Management. ...
2) Improved Communication. ...
3) Data Insights. ...
4) Automation. ...
Through direct phone calls, a telecaller establishes direct communication with the target audience. They lay the groundwork for establishing stronger connections with both current and potential clients, and they help the business generate revenue. Their major goal is to help the organisation grow by bringing in customers and increasing sales. In the process, telecallers work to comprehend each clients needs and offer the best solution to their concerns. A good telecaller will further make recommendations for how to improve organisational
The ideal candidate should also be proficient at multitasking. Telecallers handle a wide range of calls, including sales calls, and customer service calls. Hence, they must be able to ensure that every aspect of their job is carried out effectively and without causing any disruptions in the proces
Experience
0 - 2 Years
No. of Openings
20
Education
Higher Secondary, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.E, M.B.A/PGDM, M.Com, M.Pharma
Role
Tele Calling Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office