Telecaller

tovite technology

Job Title:Team Leader Telecaller

Company: Tovite Technologies

Location: New 476, Temple Tower, Shop no 5, Door no (old)35/5, Anna Salai, Nandanam, Chennai, Tamil Nadu

Job Type:Full-time

About Tovite Technologies:

Tovite Technologies is a leading provider of IT solutions, offering innovative technology products and excellent customer service. As we continue to grow, we are looking for a skilled and motivated **Team Leader Telecaller** to manage and lead our telecalling team. This role requires a strong leader who is focused on team development, achieving sales targets, and delivering exceptional customer service.

Job Responsibilities:

- Lead, supervise, and motivate a team of telecallers to achieve sales and performance targets.

- Develop and implement effective strategies to enhance the performance and productivity of the team.

- Monitor daily performance and provide coaching, feedback, and training to improve skills and efficiency.

- Handle escalated customer queries and ensure that all customer concerns are addressed promptly.

- Manage the team’s call schedules and ensure optimal coverage throughout business hours.

- Collaborate with management and sales teams to set achievable goals and align the team’s performance with company objectives.

- Analyze team performance metrics and generate reports to track progress and identify areas for improvement.

- Maintain accurate records of calls, follow-ups, and client interactions.

- Ensure compliance with company policies, procedures, and ethical standards.

- Provide motivation and recognize achievements to maintain high morale and a positive team environment.

Requirements:

- Proven experience as a telecaller or in a customer service role, with at least 1-2 years in a leadership or supervisory position.

- Strong leadership skills with the ability to inspire and manage a team effectively.

- Excellent communicati

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Professional Degree

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  New 476, Temple Tower, Shop no 5, Door no (old)35/5, Anna Salai, Nandanam, Chennai, Tamil Nadu 60003