Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication ��scripts�� when handling different topics
Identify customers�� needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Minimum Requirement:
Candidates should have fluent or strong English skills, confident communication abilities, and basic computer knowledge. Intermediate proficiency is acceptable for those with excellent communication skills.
Experience
0 - 1 Years
No. of Openings
5
Education
B.A, B.Com, Higher Secondary, Any Bachelor Degree
Role
Tele-caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office