Telecaller Job Description
Job Title: Telecaller
Department: Customer Service / Sales
Location: [Specify Location]
Reporting To: [Supervisor/Manager Name]
Key Responsibilities:
1. Outbound Calls:
Make calls to prospective or existing customers to generate leads or sales.
Promote products/services and provide accurate information.
2. Inbound Calls:
Handle customer inquiries, complaints, or feedback.
Resolve issues promptly and ensure customer satisfaction.
3. Follow-Up:
Maintain follow-up with potential customers and keep records of interactions.
Convert leads into sales by building trust and rapport.
4. Database Management:
Maintain accurate records of calls and customer details in the database.
Update information regularly to ensure the database's integrity.
5. Achieve Targets:
Meet or exceed daily/weekly/monthly targets.
Collaborate with the sales team to achieve organizational goals.
6. Communication:
Provide clear and persuasive communication to customers.
Relay any product/service updates or promotions effectively.