Tele-caller

RR Enterprises

The Debt Recovery Specialist will be responsible for managing overdue accounts, negotiating payment plans, and ensuring the collection of outstanding debts. The ideal candidate will have excellent communication skills, a strong understanding of debt recovery processes, and the ability to handle sensitive situations with professionalism and empathy.

Key Responsibilities:

Account Management: Monitor and manage overdue accounts, ensuring timely and effective collection of outstanding debts.

Communication: Contact clients via phone, email, or mail to follow up on overdue payments and negotiate repayment plans.

Record Keeping: Maintain accurate records of all communications, payment agreements, and collection efforts in our database.

Dispute Resolution: Address and resolve any disputes or issues related to outstanding debts while maintaining a professional demeanor.

Compliance: Ensure all debt collection activities comply with relevant laws and regulations.

Reporting: Prepare and present regular reports on collection activities, account statuses, and recovery outcomes to management.

Customer Service: Provide exceptional customer service while managing sensitive situations, aiming to preserve client relationships.

Collaboration: Work closely with other departments, such as finance and legal, to address complex cases and improve recovery processes.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  B.A, Higher Secondary, Secondary School

• Role

  Tele-caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office