The Debt Recovery Specialist will be responsible for managing overdue accounts, negotiating payment plans, and ensuring the collection of outstanding debts. The ideal candidate will have excellent communication skills, a strong understanding of debt recovery processes, and the ability to handle sensitive situations with professionalism and empathy.
Key Responsibilities:
Account Management: Monitor and manage overdue accounts, ensuring timely and effective collection of outstanding debts.
Communication: Contact clients via phone, email, or mail to follow up on overdue payments and negotiate repayment plans.
Record Keeping: Maintain accurate records of all communications, payment agreements, and collection efforts in our database.
Dispute Resolution: Address and resolve any disputes or issues related to outstanding debts while maintaining a professional demeanor.
Compliance: Ensure all debt collection activities comply with relevant laws and regulations.
Reporting: Prepare and present regular reports on collection activities, account statuses, and recovery outcomes to management.
Customer Service: Provide exceptional customer service while managing sensitive situations, aiming to preserve client relationships.
Collaboration: Work closely with other departments, such as finance and legal, to address complex cases and improve recovery processes.
Experience
0 - 1 Years
No. of Openings
20
Education
B.A, Higher Secondary, Secondary School
Role
Tele-caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
0 - 1 Years
20 Openings
1.0-2.0 Lac/Yr
Face-to-Face interview
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