Customer Outreach:
Make outbound calls to potential and existing customers to inform them about loan products and services.
Answer inbound calls from customers inquiring about loan options.
Lead Generation:
Identify potential customers and generate leads.
Maintain and update customer databases with accurate information.
Promotion:
Explain the features, benefits, and terms of various loan products.
Persuade potential customers to apply for loans.
Customer Service:
Address customer inquiries and resolve issues promptly.
Provide detailed information to customers regarding the application process, eligibility criteria, and loan repayment options.
Follow-Up:
Follow up with customers who have shown interest in loan products but have not yet completed the application process.
Ensure timely and accurate processing of loan applications.
Documentation and Record-Keeping:
Maintain records of customer interactions, including inquiries, complaints, and feedback.
Ensure all customer information is kept confidential and secure.
Feedback and Reporting:
Provide feedback to the management team on customer needs, problems, interests, and competitive activities.
Prepare and submit regular reports on telecalling activities and outcomes.
Compliance:
Adhere to all regulatory and compliance guidelines while interacting with customers.
Ensure all telecalling activities are conducted in accordance with company policies and procedures.
Experience
0 - 1 Years
No. of Openings
-1
Education
B.A, B.B.A, B.C.A, B.Com, Bachelor of Hotel Management, B.Sc, Higher Secondary, Any Bachelor Degree, Professional Degree, Vocational Course
Role
Tele-caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Egra, Purba Medinipur, West Bengal, 721429
0 - 1 Years
-1 Openings
0.9-1.0 Lac/Yr
Face-to-Face interview
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