Responsibilities:
Customer Support: Assist customers in navigating our products/services, troubleshoot problems, and ensure a high level of customer satisfaction.
Problem Resolution: Identify and resolve customer issues promptly, aiming to exceed their expectations.
Product Knowledge: Stay informed about company products/services to effectively address customer queries and promote upselling opportunities.
Adherence to Procedures: Follow company guidelines, scripts, and procedures to ensure consistency in service delivery.
Collaboration: Work closely with team members and other departments to address customer needs and concerns.
Requirements:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits:
Competitive salary
Paid time off
Ongoing training and development opportunities
Positive and collaborative work environment
Experience
0 - 1 Years
No. of Openings
5
Education
Diploma, Advanced/Higher Diploma, Higher Secondary
Role
Tele-caller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office