telecaller, also known as a telemarketer or telephone sales representative, is responsible for generating sales by reaching out to potential and existing customers. Their duties include:
Making calls: Making outbound calls to potential customers, or cold calls to existing customers
Presenting products: Explaining the company's products and services, and their benefits
Building relationships: Fostering relationships with existing customers, and building rapport with potential customers
Managing customer concerns: Resolving customer issues and concerns
Collecting data: Gathering data on the impact of the company's products or services, and relaying it to the relevant departments
Maintaining databases: Acquiring and retaining contact information databases
Creating reports: Creating reports and documentation based on conversations with customers
Meeting targets: Meeting and exceeding sales targets
Staying updated: Staying updated with market trends
Interacting via multiple channels: Interacting with customers via live chat, emails, social media, and direct calls
Adapting sales pitches: Modifying sales pitches based on customer demand
Telecallers should have great communication skills, creative thinking ability, and the ability to handle pressure.