telecaller, also known as a telemarketer or telephone sales representative, is a company representative who generates sales by contacting potential and existing customers:
Making calls
Telecallers make outbound calls to potential customers, and manage incoming calls. They may also interact with customers through live chat, email, and social media.
Presenting products
Telecallers explain the benefits of products or services, and provide pricing details. They may also customize sales pitches based on the situation.
Building relationships
Telecallers build rapport with potential customers and foster relationships with existing customers. They may also collect data from existing customers to improve the user experience.
Handling issues
Telecallers resolve customer concerns and grievances. They may also address customer suggestions.
Maintaining records
Telecallers maintain daily call records and submit progress reports. They may also note important details from each conversation.
Meeting targets
Telecallers meet and exceed sales targets. They may also communicate verbal acceptances of offers to the sales team.
Some skills and experience that are often required for a telecaller role include:
Excellent verbal and written communication skills
Good interpersonal skills
Ability to handle pressure
Knowledge of MS Office
Prior experience as a telecaller or similar
Completion of a sales-related training program