Female - Urgent Opening For Inquiry Counsellor Cum Tele-caller

Indosoft Technology

Inquiry Counselor Cum Tele-caller

An Inquiry Counselor Cum Tele-caller is a combined role typically found in Indosoft Technology for business analyst Training and placement. The position requires handling both face-to-face inquiries and telephonic communication, where the individuals primary responsibility is to provide information, resolve queries, and guide prospective customers or students. Below is a general description of this role:

Key Responsibilities:

1. Handling Inquiries:

o Responding to inquiries received via phone, email, or in person.

o Offering detailed information about for business analyst Training and placement

o Providing guidance to prospects and offering tailored solutions based on their needs.

2. Telecalling:

o Making outbound calls to potential leads (prospective students, customers, or clients).

o Following up with leads and nurturing relationships to convert them into actual clients or customers.

o Conducting market research via calls to gather information about customer needs and preferences.

3. Customer Support:

o Resolving customer complaints or issues in a professional manner.

o Providing continuous support and assistance, offering solutions to customers' problems.

o Ensuring all queries are handled promptly, with accurate information.

4. Data Management:

o Maintaining records of all inquiries, calls, and feedback.

o Updating MS Excel or databases with customer information and interactions.

o Tracking and reporting on the status of leads and customer interactions.

5. Sales and Conversion:

o Converting leads into customers by promoting the benefits of the product/service.

o Meeting conversion targets and contributing to the overall sales goals.

6. Team Coordination:

o Collaborating with other teams (sales, marketing, or support) to ensure smooth operations.

o Providing feedback to management about customer trends or concerns.

Skills Required:

Excellent Communication Skills (verbal and written)

Persuasion and Negotiation Abilities.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary, B.A, B.B.A, B.Com, B.Ed, B.Sc, LLB, Any Bachelor Degree, M.Com, M.Ed

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  01st floor, S. M. Tower, Bus Stop, above Jijamata bank, near Karvenagar, Karve Nagar, Pune.Maha..