Making calls: Telecallers make outbound calls to potential and existing customers to generate sales. They may also manage incoming calls.
Presenting products: Telecallers explain the company's products and services, and encourage customers to make a purchase or schedule an appointment.
Building relationships: Telecallers build rapport with potential clients and foster relationships with existing clients.
Collecting data: Telecallers collect data from existing customers to improve the user experience.
Maintaining records: Telecallers maintain daily call records and update customer information databases.
Reporting: Telecallers make reports and documentation based on their conversations, and report their analysis to their team lead.
Following guidelines: Telecallers adhere to organizational guidelines and methodology.
Staying updated: Telecallers stay updated with market trends.
Interacting with customers: Telecallers interact with customers via various channels, such as live chat, emails, social media, and direct calls.
Modifying sales pitches: Telecallers modify their sales pitches in response to customer demand.
Transferring customers: Telecallers transfer customers to the appropriate department for further action.