Tele Caller

Ascendum KPS

Maintaining the required login hours.

Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA.

Documenting all calls with regards to the customers query accurately in respective software.

Relevant knowledge of product and processes.

Provide quality customer service on every call.

Identify the needs of customers, resolve issues, and provide solutions on call.

To appear for refresher training.

To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills.

Ensure to follow the call quality script provided by the company for uniformity.

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  Higher Secondary, Secondary School, Diploma

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  801, Ascendum KPS Pvt Ltd, Memnagar, Near by Helmet Circle, Ahmedabad