1. Cold calling: Initiate outbound calls to prospective customers from provided lists or databases to introduce products or services.
2. Lead generation: Identify and qualify potential leads through effective questioning and active listening.
3. Product knowledge: Acquire in-depth knowledge about the products or services being offered to effectively address customer queries and promote their benefits.
4. Sales pitch: Present and explain the features, advantages, and benefits of the products or services to potential customers.
5. Customer engagement: Build and maintain a positive rapport with customers, actively listen to their needs, and provide appropriate solutions.
6. Sales conversion: Persuade potential customers to make a purchase or take the desired action by using effective sales techniques and overcoming objections.
7. Follow-up: Conduct timely follow-up calls with potential customers to nurture leads, address any concerns, and convert them into sales.
8. Data management: Accurately record customer information, sales activities, and outcomes in the CRM system.
9. Sales targets: Achieve and exceed individual and team sales targets as set by the organization.
10. Reporting: Prepare and submit regular reports on sales activities, lead conversion rates, and customer feedback to the management team.