Opening For Technical Support Expert

Foxtrot Solutions LLP

Need International Voice Technician:

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, providing technical support and troubleshooting assistance.

• Investigate and resolve technical issues in a timely manner, escalating issues as necessary.

• Document customer interactions and issue resolution.

• Stay up to date with the latest product knowledge, including updates and new features, to effectively assist customers.

• Provide customers with clear and concise information, advice, and solutions. • Continuously strive to improve the customer support experience and process. • Collaborate with cross-functional teams to resolve complex customer issues. • Meet or exceed performance metrics and customer satisfaction goals.

Skills:

• Strong technical knowledge.

• Excellent written and verbal communication skills.

• Strong problem-solving and critical thinking skills.

Key Skills:

Technical skills, Troubleshooting, International Voice, Technical Support, Customer Support

Job Type- Full Time

Location- Gurgaon Sec28

Sal- upto 45k

Open Positions- 5

Immediate Joiner

Shift -US Shift (8:30 pm-5:30 am)

Work From Office

• Experience

  3 - 6 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Technical Supports executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office