Technical Support Manager

  • icon job experience 2 - 5 Years
  • icon job opening 1 Openings
  • icon salary 3.0-5.5 Lac/Yr
  • icon job location Egmore Chennai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Communication Handle Inbound Calls in Software Training to Customer Problem Solver MS Office

Job Description

Responsibilities (includes but not limited to the following) :

Deliver Remarkable customer experience.

Engage with customers to address any dissatisfaction and drive corrective actions.

Manage and escalate critical customer issues to bring the right level of expertise.

Communicate at all levels among customers, escalation, engineering/development team, service managers about the progress and action plan.

Develop Talent in the team aligning with the business objectives.

Create an innovative, open, and high-performing culture in the team.

Drive operational metrics and build process compliance.

Drive Continuous improvement and active participation in initiatives.

Demonstrate ownership. Make timely, thoughtful, and bold decisions.

Preferred Work Experience:

Excellent understanding of 24x7 Tech Support Operations in a global context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise customers.

Proven record in hiring and managing talent with varied experience. Creating an open, energetic, and problem-solving culture in the team.

Experience of using data/trends to make proactive decisions and avoid operational impact.

Prior experience in working with Product Engineering and Outsourced TAC teams.

Experience in a Technical Support environment supporting similar technologies would be a plus.

Personal Attributes:

Customer Advocacy Be the Customer s advocate in the organization.

Excellent Communication Skills Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience.

People Leadership.

Ownership and Problem-Solving mindset.

Ability to work with different stakeholders for outcomes.

Obsess about Quality, strive for delivering quality output in every interaction.

Encourage diversity and innovation.

Qualification:

Graduates with 3+ years of relevant Operational and People Management experience.

Relevant technical skills/certifications would be an added advantage.
  • Experience

    2 - 5 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Technical Support Manager

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Why Global Services

WHY Global Services is an innovative company that enable businesses to embrace technologies and empower them to achieve their business goals and objectives. Since our inception in the year 2009, we have been delivering customised technological solutions for our clients. With our core strength in technology, we have expanded our business verticals to training, recruitment, and entertainment sectors.
Read More...
Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Hiring For Technical Support Engineer

Lambiga Resource Management Pvt Ltd

  • Experience 0 - 4 yrs
NetworkingLinuxHardware NetworkingNetwork SecurityDesktop Support

Walk-in For Field Engineer

Jetking Technologies

  • Experience 1 - 4 yrs
  • Salary 2.0 Lac/Yr
Hardware & Network EngineerTechnical Support EngineerRepair TechnicianField WorkerLaptop SupportChip Level Repairing

Technical Support Engineer (Male)

LIVIA SPACES

  • Location Chennai
  • Experience 1 - 5 yrs
Access Control SystemTechnical Support Engineer

Looking For Technical Support Engineer

Nia IT solutions Chennai

  • Experience 0 - 1 yrs
  • Salary 4.0 Lac/Yr
OS InstallationDNSDHCPTechnical Support Engineer

Capgemini Hiring Freshers- Trainee Engineer

Evision

  • Experience 0 - 1 yrs
  • Salary 4.5 Lac/Yr
Trainee EngineerEngineer TraineeTechnical Trainee EngineerTechnical Support EngineerSystem Analyst

Technical Support Engineer

Shri Consultancy Servicers

  • Location Chennai
  • Experience 5 - 10 yrs
  • Salary 4.0 Lac/Yr
Strategic Technology PlanningProject LeadingTechnical Support

Technical Support Engineer

Catalydd Engineering and Consulting

  • Experience 4 - 6 yrs
  • Salary 3.3 Lac/Yr
Technical Support EngineerProject Operations

International Technical Voice Process

Jobseeks4u consultancy services

  • Location Chennai
  • Experience 1 - 2 yrs
  • Salary 3.8 Lac/Yr
Good English CommunicationTechnical Support EngineerInternational VoiceWork From Home

L1 Technical Support Engineer

Syscare Solutions

  • Location Padi Chennai
  • Experience 0 - 5 yrs
  • Salary 2.0 Lac/Yr
Hardware EngineerHardware Networking EngineerSystem AdministratorSystem Co OrdinatorIT AdministratorTechnical Support

Technical Support Engineer

GIOS IT Services

  • Experience 0 - 2 yrs
NetworkingDesktop SupportService DeskTechnical Analysis

ERP Technical Support Executive

Lakeshow

  • Location Anna Nagar Chennai
  • Experience 1 - 3 yrs
ERPTechnical Support EngineerEDIeCommerce ExecutiveSQL

Technical Support Executive / Desktop Support

Lead India Private lltd

  • Experience 0 - 3 yrs
  • Salary 4.5 Lac/Yr
IT Support ExecutiveTechnical Support EngineerDesktop Support EngineerHardware & Network EngineerFresher TraineeWork From HomeWalk in

Technical Support Executive

Lead India Private lltd

  • Experience 0 - 3 yrs
  • Salary 4.5 Lac/Yr
IT Support ExecutiveTechnical Support EngineerDesktop Support EngineerHardware & Network EngineerFresher TraineeWork From HomeWalk in

IT Technical Support Engineer

Tango Eye

  • Experience 0 - 1 yrs
Good CommunicationTeam PlayerQuick Learner

Technical Support Engineer

Refocus Instruments

  • Location Chennai
  • Experience 0 - 2 yrs
  • Salary 1.8 Lac/Yr
Technical AnalysisTechnical Support Engineer

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it