Technical Support Manager

  • icon job experience 2 - 5 Years
  • icon job opening 1 Openings
  • icon salary 3.0-5.5 Lac/Yr
  • icon job location Egmore Chennai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Communication Handle Inbound Calls in Software Training to Customer Problem Solver MS Office

Job Description

Responsibilities (includes but not limited to the following) :

Deliver Remarkable customer experience.

Engage with customers to address any dissatisfaction and drive corrective actions.

Manage and escalate critical customer issues to bring the right level of expertise.

Communicate at all levels among customers, escalation, engineering/development team, service managers about the progress and action plan.

Develop Talent in the team aligning with the business objectives.

Create an innovative, open, and high-performing culture in the team.

Drive operational metrics and build process compliance.

Drive Continuous improvement and active participation in initiatives.

Demonstrate ownership. Make timely, thoughtful, and bold decisions.

Preferred Work Experience:

Excellent understanding of 24x7 Tech Support Operations in a global context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise customers.

Proven record in hiring and managing talent with varied experience. Creating an open, energetic, and problem-solving culture in the team.

Experience of using data/trends to make proactive decisions and avoid operational impact.

Prior experience in working with Product Engineering and Outsourced TAC teams.

Experience in a Technical Support environment supporting similar technologies would be a plus.

Personal Attributes:

Customer Advocacy Be the Customer s advocate in the organization.

Excellent Communication Skills Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience.

People Leadership.

Ownership and Problem-Solving mindset.

Ability to work with different stakeholders for outcomes.

Obsess about Quality, strive for delivering quality output in every interaction.

Encourage diversity and innovation.

Qualification:

Graduates with 3+ years of relevant Operational and People Management experience.

Relevant technical skills/certifications would be an added advantage.
  • Experience

    2 - 5 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Technical Support Manager

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Why Global Services

WHY Global Services is an innovative company that enable businesses to embrace technologies and empower them to achieve their business goals and objectives. Since our inception in the year 2009, we have been delivering customised technological solutions for our clients. With our core strength in technology, we have expanded our business verticals to training, recruitment, and entertainment sectors.
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