Technical Support Manager (8-12 Years)

Impact HR & KM Solutions

Serve as the primary escalation point for externalinternal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly

Provide consistent oversite on service tickets progress to ensure customer timelines and expectations are managed

Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until the customer has confirmed issue resolution

Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs

Accountable for the teams delivery of timely and accurate technical solutions to customers

Participate (or lead, when appropriate) in new technology adoption to enhance services offered to our customers

Demonstrate an approach of continuous improvement across all areas of the work

Ensure depth and breadth of technical skills are maintained across the team to support customer demand

Partner across internal teams to vet and onboard new products and/or services

Develop, implement, and continuously improve process documentation for the technical support team

• Experience

  8 - 12 Years

• No. of Openings

  1

• Education

  Diploma, Professional Degree, B.C.A, B.E, B.Tech

• Role

  Technical Support Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Office No 8-a, Ravi Chambers , Canada Corner, Nashik