Technical Support Manager (8-12 Years)

Impact HR & KM Solutions

8 - 12 Years
1 Openings
12.0-18.0 Lac/Yr
Nashik
Face-to-Face interview

Key Skills

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Job Description

Serve as the primary escalation point for externalinternal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly

Provide consistent oversite on service tickets progress to ensure customer timelines and expectations are managed

Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until the customer has confirmed issue resolution

Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs

Accountable for the team��s delivery of timely and accurate technical solutions to customers

Participate (or lead, when appropriate) in new technology adoption to enhance services offered to our customers

Demonstrate an approach of continuous improvement across all areas of the work

Ensure depth and breadth of technical skills are maintained across the team to support customer demand

Partner across internal teams to vet and onboard new products and/or services

Develop, implement, and continuously improve process documentation for the technical support team

Experience
8 - 12 Years
No. of Openings
1
Education
B.C.A, B.E, B.Tech, Diploma, Professional Degree
Role
Technical Support Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Office No 8-a, Ravi Chambers , Canada Corner, Nashik

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.