Technical Support Manager Exp in BPO or IT Services

  • icon job experience 12 - 14 Years
  • icon job opening 4 Openings
  • icon salary 15.0-17.0 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview
Key Skills

BPO Operations Manager IT Service Manager Technical Support Manager Customer Support Walk in

Job Description

ech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from regular day to day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide and mentor next cadre of leadership as per organization values. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery.

Total experience of 8 -12 years of IT experience in space of Service delivery & Customer support industry.

· 4 to 6 years of total experience in Customer Support, BPO Organization, IT Services and in Delivery.

· Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.

· Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 30 to 50 people.

· Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.

· Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.

· Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.

· Ability to provide coherent vision, stra
  • Experience

    12 - 14 Years

  • No. of Openings

    4

  • Education

    B.C.A, B.E, B.Sc, M.B.A/PGDM, M.C.A, M.Sc

  • Role

    Technical Support Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Internaciarekruto Pvt. Ltd.

Internaciarekruto Pvt. Ltd., established in the year 2000, established in the year 2000, We are an Executive Search Company. Our Skilled researchers are passionate about our clients' requirement and top talents . We aim to deliver consistently. With expertise in Industries spanning from IT, Banking & Finance, Hospitality, Engineering, Construction, Marine, FMCG, Spirit , Automobile, Oil and Gas ,Aviation, Shipping, Marine Industries and have placed people in Indian as well as International Countries from executive to the Management like CEO , CFO , COO , Risk , Audit , Finance , HR ,Sales, Marketing, Presales, Customer Success, Technical and Support roles.We supply a wide range of temporary and permanent staff to companies of all sizes, and in various sectors throughout Indian & International Countries like UAE , Qatar , Saudi Arabia ,Kuwait , Bahrain ,Singapore ,Malaysia, Myanmar ,Afghanistan.
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