Technical Support Manager Exp in BPO or IT Services

Internaciarekruto Pvt. Ltd.

ech. Support Manager (/Operations Manager), Project management responsibilities include delivering and managing every project on time within budget and scope. Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from regular day to day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide and mentor next cadre of leadership as per organization values. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Managing day-to-day operations by interacting with client and team effectively to achieve customer satisfaction and delivery.

Total experience of 8 -12 years of IT experience in space of Service delivery & Customer support industry.

· 4 to 6 years of total experience in Customer Support, BPO Organization, IT Services and in Delivery.

· Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.

· Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 30 to 50 people.

· Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.

· Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.

· Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.

· Ability to provide coherent vision, stra

• Experience

  12 - 14 Years

• No. of Openings

  4

• Education

  B.C.A, B.Sc, B.E, M.C.A, M.B.A/PGDM, M.Sc

• Role

  Technical Support Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office