Technical Support L1

Leverage business solution pvt ltd

Role & Responsibilities:

Identifying software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring the software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Taking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Requirements:

Degree in computer science or information technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  B.Sc

• Role

  Technical support L1

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office