Technical Support Executive

whitehatjr

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

 Excellent oral communication skills in English with a passion to resolve customer queries

successfully and quickly

 Understanding Operating Systems like Windows 7,8,10 and MacOS.

 Troubleshooting Network and Internet Issues for Clients.

 Fixing Software and Drivers on Client Systems.

 Understanding of Settings and Control Panel Options.

 Fixing Issues in Device Manager and External Devices.

 Understanding Latest Privacy Settings and Access Control in Devices

 Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

 Adept at technology to troubleshoot and ensure smooth online class experience.

 Active listening skills, patience and detail obsession to maintain call logs.

• Experience

  1 - 3 Years

• No. of Openings

  60

• Education

  B.E, B.Sc

• Role

  Technical Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office