Technical Support Executive
whitehatjr

  • icon job experience 1 - 3 Years
  • icon job opening 60 Openings
  • icon salary Not Disclosed
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Technical Support Executive Helpdesk Email Support Chat Support

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Job Description

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

ï‚· Excellent oral communication skills in English with a passion to resolve customer queries

successfully and quickly

ï‚· Understanding Operating Systems like Windows 7,8,10 and MacOS.

ï‚· Troubleshooting Network and Internet Issues for Clients.

ï‚· Fixing Software and Drivers on Client Systems.

ï‚· Understanding of Settings and Control Panel Options.

ï‚· Fixing Issues in Device Manager and External Devices.

ï‚· Understanding Latest Privacy Settings and Access Control in Devices

ï‚· Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

ï‚· Adept at technology to troubleshoot and ensure smooth online class experience.

ï‚· Active listening skills, patience and detail obsession to maintain call logs.

  • Experience

    1 - 3 Years

  • No. of Openings

    60

  • Education

    B.E, B.Sc

  • Role

    Technical Support Executive

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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