Technical Support Executive (MCE Profile)

WhiteHat Jr

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

 Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

 Understanding Operating Systems like Windows 7,8,10 and MacOS.

 Troubleshooting Network and Internet Issues for Clients.

 Fixing Software and Drivers on Client Systems.

 Understanding of Settings and Control Panel Options.

 Fixing Issues in Device Manager and External Devices.

 Understanding Latest Privacy Settings and Access Control in Devices

 Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

 Adept at technology to troubleshoot and ensure smooth online class experience.

 Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

 A bachelor’s degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging

 Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

Salary: 20k/month to 25k/month In-hand (Plus performance incentive upto 12k/month) Work Hours: 10 . - 7 . (Monday-Saturday)

• Experience

  1 - 3 Years

• No. of Openings

  30

• Education

  B.C.A

• Role

  Technical support executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office