Technical Support Executive (MCE Profile)

WhiteHat Jr

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

A bachelors degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging

Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

Salary: 20k/month to 25k/month In-hand (Plus performance incentive upto 12k/month) Work Hours: 10 . - 7 . (Monday-Saturday)

• Experience

  1 - 3 Years

• No. of Openings

  30

• Education

  B.C.A

• Role

  Technical support executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office