Technical Support Executive (MCE Profile) For Mumbai

Niyokta HR Solutions Pvt Ltd

Technical support executive (MCE profile)

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband Connections. We will also reimburse their phone and internet bills post joining.

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Job Summary- Checking fitment of the applicant’s system (Laptop, PC, etc), as per process requirement to enroll as a teacher with Whitehat Junior.

(Requires executive to take remote access of the applicant’s system)

Responsibilities and Duties

• Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

• Understanding Operating Systems like Windows 7,8,10 and MacOS.

• Troubleshooting Network and Internet Issues for Clients. • Fixing Software and Drivers on Client Systems.

• Understanding of Settings and Control Panel Options. • Fixing Issues in Device Manager and External Devices.

• Understanding Latest Privacy Settings and Access Control in Devices • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

• Adept at technology to troubleshoot and ensure smooth online class experience. • Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

• A bachelor’s degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging is preferred.

• Min. 1-2 years relevant experience (Freshers can apply too).

Salary: to 3LPA (upto21k in hand) Based on last drawn + Plus performance incentive upto 12k/month.

Work Hours: 10 . - 7 . (Monday-Saturday)

More about WhiteHat Jr:

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Diploma

• Role

  Technical Support Executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office