Concierge Executive (US Shift) Technical Support Mumbai

Niyokta HR Solutions Pvt Ltd

Concierge – Executive (US Shift)

CTC – 5 – LPA + 15% shift allowance (Min Rs8000)

About Role @ WhiteHat JR:

An incredibly rare opportunity for a growth-obsessed Operations expert to join a well-funded Education Technology start-up backed by bulge-bracket VCs and an award winning management team. The role is ideal for someone looking to accelerate their career progression well ahead of the normal curve by seeing a high-growth global business being built from scratch.

The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $+ Billion market, enabling tremendous experience and wealth generation in a short time.

Role & Responsibilities:

· Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

· Answer technical and service questions about the product.

· Ownership for the team mission to create a 5-Star experience for every customer.

Location: Mumbai- We-Work Chromium, Powai (Maharashtra location only)

Requirements: Immediate joining required

Field:Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

Key Skills:

· Understanding Operating Systems like Windows 7,8,10 and MacOS.

· Troubleshooting Network and Internet Issues for Clients

· Fixing Software and Drivers on Client Systems

· Understanding of Settings and Control Panel Options.

· Fixing Issues in Device Manager and External Devices.

· Understanding Latest Privacy Settings and Access Control in Devices.

· Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

• Experience

  1 - 5 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Technical support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office