provide Exceptional Customer Support to Internal and External Service Users
technical Support Via Phone, Email and Portal to Internal and External Users Services Include (o365, Clarity
Connect, for Business, Cisco Spark)
ensure Effective Incident Management in Line Defined Sla Commitments
manage Our Suppliers to Ensure Incident Resolution in Line with Set Slas
management of Incident and Service Requests Via Case Management Tool
incident Troubleshooting and Diagnostic Work
contribute to and Maintain the Company Knowledge Base
drive Readiness and Incident Resolution.
- Experience1 - 2 Years
- No. of Openings2
- EducationAny Bachelor Degree
- RoleTechnical Support Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office