Technical Support Executive

Cube45 eCommerce Service Pvt.Ltd

1 - 2 Years
5 Openings
1.3-1.8 Lac/Yr
Chennai
Face-to-Face interview

Key Skills

Networking Desktop Support Technical Support Technical Support Executive

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Job Description

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Configuring and Troubleshooting of Network printers and Scanners LAN issues

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Provide prompt and accurate feedback to customers

• Ensure all issues are properly logged

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Experience
1 - 2 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
Technical Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Cube45 eCommerce Service Pvt.Ltd

Cube45 Journey As A Digital Marketing Service Provider

A milestone embarked, with the foresight to lead the digital marketing arena by inducting technology and intelligence. Forging the journey with passion, purpose and practice, we have evolved into a new dimension by setting exceptional standards in the Digital Marketing and Services industry. Our unified journey towards creating a milestone is intensified with our uniqueness in every step.