Technical Support Executive

Job Description

Technical Support Responsibilities:

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.
  • Experience

    1 - 2 Years

  • No. of Openings

    50

  • Education

    B.E, Diploma

  • Role

    Technical Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Swarnali Square

To improve business processes, increase productivity & strengthen security, we introduced Swarnali Square as a leading provider of rugged, robust & reliable System Integrator. Our reliable and robust team we have work experience of more than 24 years in Networking Business PAN India. We have worked with more than 60% of Indias Networking companies, be it premium Govt/Public/Private prestigious companies.
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