Technical Support Engineer

Youngminds Technology Solutions Pvt Ltd

0 - 1 Years
1 Openings
Not Disclosed
Tirupati
Face-to-Face interview

Key Skills

Technical Support Engineer IT Administrator Network Administrator

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Job Description

Tech support Engineer

• Qualification :

o Min : Degree (Degree/Btech) , Max: Masters(MCA,Mtech ) in computers

• Years of experience : Fresher/ 0-1 year

• Area of expertise

o Excellent interpersonal skills.

o Good written and verbal communication.

o Preferable languages Kannada, Hindi and Tamil.

• Job Description

o Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple Software issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

• Job responsibilities

o Provide Direct or remote support to clients.

o Giving demo at scheduled time through directly or remote and satisfy clients

o Troubleshooting technical issues.

o Diagnosing and repairing faults.

o Installing and configuring software.

o Speaking to customers to quickly get to the root of their problem.

o Providing timely and accurate customer feedback.

o Talking customers through a series of actions to resolve a problem.

o Following up with clients to ensure the problem is resolved.

o Replacing or repairing the necessary parts.

o Supporting the roll-out of new applications.

o Providing support in the form of procedural documentation.

o Managing multiple cases at one time.

o Testing and evaluating new technologies.

Experience
0 - 1 Years
No. of Openings
1
Education
B.E
Role
Technical Support Engineer
Industry Type
Engineering / Cement / Metals
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Youngminds Technology Solutions Pvt Ltd

Knowing and understanding a customer's unique needs and being able to fulfil them not just to their satisfaction but also often beyond expectation is the hallmark of a customer-centric organization. At YMTS INDIA, we are committed to achieving and exceeding this level of performance at all times. We are single-mindedly devoted to providing the most reliable and highest-quality of products and services in the realm of IT services from domain registration and web hosting to web site design and web-based software development, backed by unmatched customer support and service.
In short, we are a one-stop web solutions company