Technical Support Engineer

  • icon job experience 0 - 1 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job location Tirupati
  • Face-to-Face interview Face-to-Face interview

Job Description

Tech support Engineer

Qualification :

o Min : Degree (Degree/Btech) , Max: Masters(MCA,Mtech ) in computers

Years of experience : Fresher/ 0-1 year

Area of expertise

o Excellent interpersonal skills.

o Good written and verbal communication.

o Preferable languages Kannada, Hindi and Tamil.

Job Description

o Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple Software issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Job responsibilities

o Provide Direct or remote support to clients.

o Giving demo at scheduled time through directly or remote and satisfy clients

o Troubleshooting technical issues.

o Diagnosing and repairing faults.

o Installing and configuring software.

o Speaking to customers to quickly get to the root of their problem.

o Providing timely and accurate customer feedback.

o Talking customers through a series of actions to resolve a problem.

o Following up with clients to ensure the problem is resolved.

o Replacing or repairing the necessary parts.

o Supporting the roll-out of new applications.

o Providing support in the form of procedural documentation.

o Managing multiple cases at one time.

o Testing and evaluating new technologies.
  • Experience

    0 - 1 Years

  • No. of Openings

    1

  • Education

    B.E

  • Role

    Technical Support Engineer

  • Industry Type

    Engineering / Cement / Metals

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Youngminds Technology Solutions Pvt Ltd

Knowing and understanding a customer's unique needs and being able to fulfil them not just to their satisfaction but also often beyond expectation is the hallmark of a customer-centric organization. At YMTS INDIA, we are committed to achieving and exceeding this level of performance at all times. We are single-mindedly devoted to providing the most reliable and highest-quality of products and services in the realm of IT services from domain registration and web hosting to web site design and web-based software development, backed by unmatched customer support and service.
In short, we are a one-stop web solutions company
Read More...
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