Technical Support Engineer

Vertex Infosoft Solutions Pvt Ltd

Provide product related support to ship/office staff.

Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.

Manage end-user client relationship on a day to day basis.

Maintain a knowledge base of known defects, issues, process, techniques etc.

Update and manage problem tickets appropriately

Learn and be proficient with advanced user configuration options

Be able to deploy applications and troubleshoot defects

Ability to understand the client's business requirements.

Able to determine problems and deliver known solutions with a high level of customer satisfaction.

Provide 24/7 coverage, work in alternating shifts of day, evening and night.

Occasional travel/sail required for onsite implementations on vessel or office.

Provide trainings/demonstrations of company products to international clientele.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Advanced/Higher Diploma, Professional Degree, B.E, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home