Position Summary
Taking ownership of customer issues reported and seeing problems through to resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Primary Roles and Responsibilities
Monitor Infrastructure, (Firewall, Windows Server, Exchange, Active Directory) alerts
Do basic troubleshooting
Escalate it to the L2 team and follow-up till resolution
Daily reporting on open case status.
Follow-up on Pending cases and drive them for resolution
Preferred Work Experience
IT Solution enthusiast with minimum 2 Years experience in similar role.
Preferred Certification and Educational Qualification
Good communications skills
Good typing skills (at least 25 WPM)
Knowledge in Active directory, Exchange and Windows servers preferred
ITIL certification will be an added advantage
- Experience2 - 5 Years
- No. of Openings2
- EducationDiploma, Any Bachelor Degree
- RoleTechnical Support Engineer
- Industry TypeIT-Hardware & Networking / IT-Software / Software Services
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office