Technical Support Engineer

Assyst

Position Summary

Taking ownership of customer issues reported and seeing problems through to resolution

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Primary Roles and Responsibilities

Monitor Infrastructure, (Firewall, Windows Server, Exchange, Active Directory) alerts

Do basic troubleshooting

Escalate it to the L2 team and follow-up till resolution

Daily reporting on open case status.

Follow-up on Pending cases and drive them for resolution

Preferred Work Experience

IT Solution enthusiast with minimum 2 Years experience in similar role.

Preferred Certification and Educational Qualification

Good communications skills

Good typing skills (at least 25 WPM)

Knowledge in Active directory, Exchange and Windows servers preferred

ITIL certification will be an added advantage

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  Diploma, Any Bachelor Degree

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office