Technical Support Engineer

Ascentiant Business Solutions

To provide end to end technical support for Indian Customers through calls.

• Knowledge of OS (XP, Win 8, Win 10) & Standard Application

• Knowledge of hardware troubleshooting, installation, configuration.

• Knowledge of desktop operating systems and Microsoft office products (MS office 2007,

2010, 2013).

• Basic Networking knowledge.

• Address user tickets regarding hardware, software and networking.

• Properly escalate and follow up unresolved issues to appropriate internal teams.

• Ensure all issues are properly logged.

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Technical support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office