Technical Support Engineer

Ascentiant Business Solutions

To provide end to end technical support for Indian Customers through calls.

Knowledge of OS (XP, Win 8, Win 10) & Standard Application

Knowledge of hardware troubleshooting, installation, configuration.

Knowledge of desktop operating systems and Microsoft office products (MS office 2007,

2010, 2013).

Basic Networking knowledge.

Address user tickets regarding hardware, software and networking.

Properly escalate and follow up unresolved issues to appropriate internal teams.

Ensure all issues are properly logged.

Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Technical support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office