Technical Support Engineer/Technical Support Executive

SysTools Software

Process Name: Technical Support Engineer/Technical Support Executive

Industry Type: IT Software/ Software Services

Salary Package: 2L to 3L/Annum

Graduate Qualifications: Any Graduates from IT or CS Domain

Graduate Qualifications: //BCA/MCA

Experience Needed: Candidates with 1 to 2 years of experience are preferred.

Job Roles & Responsibilities

· Troubleshooting, resolving all technical & non-technical issues related to software.

· Handle chat, email & remote desktop access support process

· Attend customer queries related to the product features and provide them with satisfactory assistance.

· Testing & Analysis of all products & services

· Identifying any bugs/issues in the system and assisting in their resolution

· Focusing on customer retention in cases of cancellations.

· Recording, tracking & reporting problem activity

· Handle escalations for post installation issues.

· Creating FAQ/ documentations related to product training & support

· Track the nature of various end user requests to see what issues might be the most common, and ensure all technical areas of concern are handled adequately.

Desired Candidate Profile

· Masters / Graduate in Engineering with 1 to 2 years of experience.

· Must be customer focused, and willing to do whatever it takes to resolve customer issues.

· Good experience in Email, database, and other IT platforms.

· Good to have testing knowledge.

· Willingness to work in shifts and be participated in on-call rotation.

· Self-motivated and directed, with keen attention to detail.

· Good communication skills, quick learner

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office