Technical Support Engineer

Telesoft Labs Pvt Ltd

Responsibilities:

1. Research and identify solutions to software and hardware issues.

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Ask customers targeted questions to quickly understand the root of the problem.

4. Track computer system issues through to resolution, within agreed time limits.

5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

6. Properly escalate unresolved issues to appropriate internal teams (., software developers).

7. Provide prompt and accurate feedback to customers.

8. Refer to internal database or external resources to provide accurate tech solutions.

9. Ensure all issues are properly logged.

10. Prioritize and manage several open issues at one time.

11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

12. Prepare accurate and timely reports.

13. Document technical knowledge in the form of notes and manuals.

14. Maintain jovial relationships with clients.

15. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Suitable & interested!! Kindly drop your CV mentioning the position “Technical support Engineer” in the subject line on

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Diploma, Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office