Technical Support Engineer - Voice

Eteam Info Service

0 - 2 Years
50 Openings
Not Disclosed
Bangalore
Face-to-Face interview

Key Skills

Technical Voice Process International Voice Process IT Service Desk Engineer Technical Support Engineer Hardware & Network Engineer Troubleshooting Skills

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Job Description

Hi All,

We Have Openings For Technical Support Engineer - Voice

Work location: Whitefield/Electronic City, Bangalore.

Qualification Required: Graduation & Any PG.

Experience Required: Freshers and Experience

Working Shift: Day Shift / Global Shift

Employment Mode : C to H (Contract to Hire)

Cab facility: 2 way Provided by Company.

Working days: 5 days in a Week.

Salary: + 6000 Shift Allowance

Languages Required: Excellent English

Candidate Should have Laptop & Wi-Fi Connection

Role Purpose:

1. Should able to handle the calls.

2. Should able to handle the critical Situations of Customers or Client for trouble shooting of hardware and networking issues of laptops, desktops, printers.

3. should have knowledge in hardware and networking concepts.

4. Excellent customer handling issues.

5. Good problem-solving skills.

6. Good communication skills.

7. Customer relationship management, should be able to interact with global, Ready to accept Inbound calls.

Key Responsibilities:

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers.

Escalates complex problems to higher level of expertise within organization.

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Experience
0 - 2 Years
No. of Openings
50
Education
B.C.A, B.E, B.Ed, B.Sc, Diploma
Role
Technical Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Eteam Info Service

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, were one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.