Technical Support Engineer

Toolify Private Limited

Company Name- Bolsterbiz

Technical Support Engineer( Remote) Urgent Candidates

Total Experience: - At least more than 2–3 years

Relevant Experience - At least years

Salary Budget - Up to 8 LPA (negotiable if candidate is exceptionally good

Candidate who has experience with hardware or is working as a technical agent for Windows or system software.

They should have experience with some SaaS software applications.

Responsibilities:

● Engage in direct communication with US-based B2B clients to understand and

diagnose their technical issues related to the software.

● Take screen recordings during client interactions to better comprehend the nature of

the reported issues.

● Replicate and troubleshoot basic and complex technical issues experienced by

clients, including account setup.

● Diagnose and troubleshoot technical issues, working diligently to identify points of

difficulty within their workflow on the software.

● Collaborate closely with the internal engineering team to escalate and resolve

complex technical problems efficiently.

● Provide prompt and accurate technical solutions to clients, ensuring their issues are

addressed satisfactorily.

● Utilize your expertise in HTML, CSS, JavaScript, PHP, GitHub, and JIRA to deliver

effective support and solutions.

● Refer to internal databases and external resources to access relevant information

and maintain up-to-date knowledge of the product and its updates.

● Act as a reliable resource for clients, offering guidance and best practices to

maximize their productivity and experience with the software.

● Document and maintain detailed records of client interactions, issues, and

resolutions in our support system.

● Handle Answer L2 tickets, addressing more advanced technical inquiries and

troubleshooting.

Qualifications

● Familiarity with version control systems like GitHub and issue tracking tools like JIRA.

● Excellent communication skills and ability to communicate tech

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home