Looking For Technical Support Engineer

Nia IT solutions Chennai

Address user tickets regarding hardware, software and networking

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

• Experience0 - 1 Years
• No. of Openings20
• EducationDiploma, Any Bachelor Degree
• RoleTechnical Support Engineer
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office