Hiring For Technical Support Engineer

Nextgen Technology

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Responsibilities:

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (. software developers).

Provide prompt and accurate feedback to customers.

Refer to internal database or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Maintain jovial relationships with clients.

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Plot No. - 33/1689, Urmila Complex,Near Explanade,NH 203 , Rasulgarh, Bhubaneswar