Technical Support Engineer (1-3 Years)

MicroWorld Software Services Pvt Ltd

Technical Support Engineer (1-3 Years)

Location: Satellite Road, Ahmedabad

Should have knowledge of Hardware and troubleshooting the same.

Should have knowledge of Windows and Linux Operating System.

Should have basic concept of Network Functioning and Troubleshooting.

Ability to diagnose and troubleshoot Security issues.

Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

Excellent problem-solving and communication skills.

Ability to provide step-by-step technical help, both written and verbal.

Taking ownership of customer issues reported and seeing problems through to resolution.

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.

Ensure all issues are properly logged.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Diploma, B.C.A, B.Sc, B.E, B.Tech, Post Graduate Diploma, M.C.A, M.B.A/PGDM, M.Sc, M.Tech

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office